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Manager, Solution Advisory Contents&Commerce

Location Tokyo, Tokyo, Japan Category Sales Job Id R153867 Posted Date 02/27/2025
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JOB DESCRIPTION

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 13th, for Great Place to Work. 

We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp 
 
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.    

We know that people are the differentiator in our business, and that's why we want to meet you!   


Our Company: At Adobe, we're changing the world. How We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most. We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. If you're passionate about leading from where you sit, join us.  

Responsibilities:  

The Solution Advisory team, as part of the Ultimate Success Program, leverages high technical expertise and deep product knowledge to provide Success Accelerator Service. This position primarily involves leading a team that delivers services centered around Adobe Experience Manager and Adobe Commerce. You're responsible for those :  

  • Direct management responsibilities for all designated resources, planning, productivity, delivery quality, team objectives, morale, and culture.

  • Motivate the team to deliver world-class customer experiences across multiple channels Setting quarterly individual goals and providing ongoing performance feedback 

  • Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including customer satisfaction, operating efficiency, and product quality. Works on issues where analysis of situation or data requires a review of relevant factors; exercises judgment within defined procedures and policies to figure out appropriate action.

  • Engaging in support of key accounts and critical issue management  by helping the technical engagement and the communication among collaborators.

  • Closely Working with Global colleagues and Product Teams to accelerate the initiatives and collect the product and technical information.

Requirements:  

  • Requires 4-year degree (or equivalent industry experience) and a minimum of 6 - 10 years of experience supporting customers or internal partners in a fast-paced, enterprise-level, mission-critical software support environment  

  • Superior communications skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff.  

  • Ability to explain complex concepts simply  

  • Native Japanese and Business-Level English 

  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner  

  • A proven track record of growing the scope of a team  

  • Technical Skills: Knowledge of JSPs, Servlets, Java Script, Java programming; UNIX (AIX, LINUX) and Windows Server operating systems; Analyzing HTTP logs, Thread dumps, Heap Dumps; Databases (Oracle, MySQL, MySQL); Git, Maven for creating hotfix and catering backport requests; Tools such as Eclipse, DB Query browser, Networking (TCP/IP, various Network)  

  • Nice to Have : Experience of Implementation and Operation for Adobe Experience Manager and Adobe Commerce 

GET TO KNOW THE TEAM: 

As our many awards will tell you, at Adobe all members are immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the extraordinary benefits we offer at Rewards.adobe.com.   

Adobe is an equal opportunity employer. We hire dedicated individuals, regardless of race, color, disability, religion, gender identity, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.   

We are dedicated to fostering exceptional experiences with mutual respect and equal opportunities. We believe that new insights can emerge from any part of our team. 

Adobe for All 

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all. 

Take the plunge and jump in 

Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together.  

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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