Professional Services Consultant

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

This position is a service delivery role within Adobe's Professional Services team and the Consultant will provide advice and support to clients for implementing Adobe solutions, and any technical advisory required afterward. This is a client-facing role that requires the consultant to collaborate closely with the client, understand their technical and business requirements, and then implement the Adobe solution in a way that enhances the client's value from the solution. Working at multiple levels with the customer and their systems integrator partners, you will evaluate the proposed solution, assess risks, confirm requirements, document integration points, and manage resource requirements. You will oversee the delivery and acceptance of the project from initiation through planning, execution, monitoring, and closing.

What you’ll do

• Work with clients and/or internal relatives to assess business, technical requirements
• Understand and become a business practitioner and consultant of Adobe’s Digital Experience Products covering Marketing, Commerce & Experience.
• Client facing business discovery workshops and billable project consulting executions covering Growth & Performance Marketing, Marketing Funnel optimization, Campaign & Journey improvements, increased customer acquisition, conversion and revenue growth across digital channels.
• Be responsible for transferring and ensuring business requirements into technical specs, matching business problems to technology, providing technical skills on the ground with customers and alongside partners as well as evangelizing the value of Adobe’s vast array of technologies.
• Proactive problem diagnosis, troubleshooting and developing customer specific solutions where necessary and document them
• Knowledge transfer/Training to customers on solution implemented
• Build excellent working relationship with Onshore Consulting team, Learn and Adopt best- practices from such teams globally
• Work closely with Adobe’s Services Sales to create new opportunities for Services Consulting & Professional services sales in existing accounts on with new clients.

What you need to succeed:

• 3-5 years’ experience as a consultant, preferably delivering large enterprise-based from consulting or a vendor perspective.
• Knowledge of content management systems, web development technologies, and accessibility standards.
• Good communication skills to ensure effective customer interactions, communications, and documentation
• Experience in working with global teams across different geographies.
• Ability to work independently as well as collaboratively with cross-functional teams.
• Project Management skills a plus
• Experience in delivering projects using an agile methodology, e.g. SCRUM.
• Experience preferable in using project delivery tools such as JIRA, Rally, etc.
• Bachelor’s degree, preferably in Computer Science or similar discipline.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together!

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.