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Senior Technical Account Manager

Category Sales Job Id R154076 Posted Date 03/13/2025
  • New York, New York, United States of America
  • Remote, Virginia, United States of America
  • Remote, Washington, United States of America
  • Remote, Illinois, United States of America
  • Remote, New York, United States of America
  • Remote, California, United States of America
  • Remote, District of Columbia, United States of America
  • Remote, Utah, United States of America
  • Remote, Minnesota, United States of America
  • Remote, Georgia, United States of America
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JOB DESCRIPTION

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company
Crafting the world through digital experiences is what Adobe’s all about. We provide everyone—from emerging artists to global brands—everything they need to craft and deliver outstanding digital experiences! We’re passionate about empowering people to build powerful and engaging digital experiences.
Our goal is to hire the very best talent and provide outstanding employee experiences. We prioritize equal opportunity and respect for all. We encourage new ideas from every corner of the organization, including yours!
The Opportunity
As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.
Our Senior Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality.
Job Responsibilities
  • Build, develop, and maintain one-on-one relationships with customers.
  • Produce and deliver a prescribed set of technical services to maintain operational health.
  • Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
  • Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
  • Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
  • Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of the Adobe Experience Cloud.
  • Identify and mitigate risks to establish successful partnerships with Adobe.
Job Requirements
  • Experience in a customer-facing role with outstanding communication skills.
  • Strong technical background with hands-on expertise to work through challenges and events.
  • Ability to drive discussions and represent Adobe within a customer’s environment.
  • Critical thinking regarding people, process, and technology challenges.
  • Ability to successfully execute solutions and functionality to optimize customer investment.
  • Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
  • Ability to collaborate within a team to deliver world-class service.
  • Experience and familiarity with at minimum one of the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Analytics (AA), Customer Journey Analytic (CJA), Adobe Campaign, Adobe Commerce, Adobe Marketo, Adobe Target.

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 03/13/2025 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $113,400 -- $204,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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