Renewals Sales Specialist

Category Sales Job Id R154898 Posted Date 04/02/2025
  • Ottawa, Ontario, Canada
  • Toronto, Ontario, Canada
  • Austin, Texas, United States of America
  • San Francisco, California, United States of America
  • McLean, Virginia, United States of America
  • San Jose, California, United States of America
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JOB DESCRIPTION

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Enterprise Renewals Account Manager will work with existing enterprise customers to renew their Enterprise Agreements with Adobe.  The renewals Account Manager will help drive Adobe enterprise solutions to our North America customers.  This will be accomplished through but not limited to cold calling, email campaigns, lead generation and follow-up, and daily customer sales activities. The role involves management of existing accounts through renewal of enterprise agreements as well as finding new opportunities within account base.  

What you’ll do 

  • Drive and close renewal opportunities in the Public Sector Vertical space for our Enterprise Term License Agreement (ETLA) program.  

  • Assist customers in understanding Adobe enterprise solutions, configuration, environment and how they fit within their current infrastructure and business processes. 

  • Ability to understand complex business environments and uncover customer issues, process problems, and translate need into business opportunities. 

  • Drive awareness into the account base through regular email campaigns and drive attendance to live and online seminars. 

  • Engage in quarterly targeted call campaigns from designated prospect lists provided by Field Sales Marketing and your managed account list.  

  • Build pipeline of all opportunities through managed accounts, new leads and campaigns.  Update on a weekly basis.  

  • Maintain up-to-date knowledge of Adobe's competitive positioning in the marketplace. 

What you need to succeed 

  • 3 – 5 year’s prior inside/outside sales experience, preferably in enterprise software, with a proven track record of success. 

  • Prior account management experience around renewal of Enterprise Agreements. 

  • Understanding of the sales cycle and solution selling process into Commercial/Education Accounts is helpful, but not required. 

  • Excellent communication and interpersonal skills. 

  • Experience in prospect to closure and holding quota for your own territory 

  • Accurately forecast and manage pipeline on a monthly and quarterly basis. 

  • Keep accurate and up to date records of all deals in CRM system. 

  • Highly organized with ability to work in fast-paced environment. 

  • Ensure 100% customer satisfaction with all respective customers. Maintain professional internal and external relationships that meet our core values and align with our culture. 

  • Strong written and verbal communication skills. 

  • Prior experience with MS Office Suite as well as CRM solutions such as Salesforce.com. 

  • BS/BA degree required.  

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,900 -- $179,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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